Skip to Content

 Contact Us

Call Us

Agents are available to assist you. Select a department so we can best serve you.
General Questions: General Questions: 888-530-3626
Report Credit Card Lost/Stolen: Report Credit Card Lost/Stolen: 800-444-6938
General Banking Questions: General Banking Questions: 877-370-3707
Report Debit Card Lost/Stolen: Report Debit Card Lost/Stolen: 877-370-3707
Request Cardmember Agreement: Request Cardmember Agreement: 888-530-3626
Fax Correspondence: Fax Correspondence: 402-938-5325
Hearing Impaired: Hearing Impaired: 855-827-9660
User ID/Password Assistance: User ID/Password Assistance: 877-370-3707

Frequently Asked Questions

What's my routing number?


FNBO Direct routing number: 104000016


I forgot my User ID/Password. How do I log in to my account?


Click here and fill out your information on our Secure Password Reset page.


How do I activate my new card?


1. Click here to log in to your full site account
2. Select "Activate Card" from the link on the left side of the page


How do I setup or change my PIN?


1. Click here to log in to your full site account
2. Click the "Services" tab on the top navigation tabs
3. On the left side navigation, click "+Credit Cards Account Services" to update a Credit Card PIN  or "+Deposit Account Services" to update a Debit Card PIN
4. Click "PIN Request" 


Not seeing what you need?  Visit our Help Center.

Send a Secure Email

Log in to your account and send a secure email using the Secure Online Message Center.

Make an Payment Online

Log in to your online account to make an online payment 24/7.

Credit Card Payment Address

Bankcard Payment Processing
P.O. Box 2557
Omaha, NE  68103

Send Mail

FNBO Direct
P.O. Box 3707
Omaha, NE 68103-0707