Call Us

Agents are available to assist you. Select a customer service department so we can best serve you.

General Banking

General Banking Questions: 877-370-3707

Report Debit Card Lost/Stolen: 877-370-3707

Request Cardmember Agreement: 888-530-3626

Fax Correspondence: 402-938-5325

Accessibility & Technology

Hearing Impaired: We accept calls made through relay services (dial 711)

User ID/Password Assistance: 877-370-3707

Frequently Asked Questions

What's my routing number?
FNBO Direct routing number: 104000016

I forgot my User ID/Password. How do I log in to my account?
Click here and fill out your information on our Secure Password Reset page.

How do I setup or change my PIN?

1. Click here to log in to your full site account
2. Click the "Services" tab on the top navigation tabs
3. On the left side navigation, click "+Deposit Account Services" to update a Debit Card PIN
4. Click "PIN Request" 

Not seeing what you need? Visit our Help Center.

Other ways to get in touch

Send a Secure Email

Log in to your account and send a secure email using the Secure Message Center.

Make a Payment Online

Log in to your online account to make an online payment 24/7.

Find an ATM

We have over 55,000 surcharge-free ATMs worldwide.

Send Mail

FNBO Direct
P.O. Box 3707
Omaha, NE 68103-0707