Contact Us


Check out our Frequently Asked Questions to find the answers to some common questions.


Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.

Call Us

If you would like to speak with a Customer Service representative, call 877-370-3707, 24 hours a day, 7 days a week.

  • Credit Card Customer Service 888-530-3626
  • Report Lost or Stolen Credit Card 800-444-6938
  • Report Lost or Stolen Debit Card 877-370-3707
  • User ID/Password Help or Technical Assistance 877-370-3707
  • Hearing Impaired Customers with TDD Equipment 855-827-9660
  • Request Cardmember Agreement 888-530-3626
  • Fax correspondence to 402-938-5325


You can contact us by mailing correspondence to the following address:

  • FNBO Direct P.O. BOX 3707 Omaha, NE 68103-0707

Accessibility Policy

FNBO Direct is committed to facilitating the accessibility of its websites for all people with disabilities. Through our website redesign, we will be implementing relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as our web accessibility standard. Our efforts are ongoing and we welcome feedback; comments and concerns should be sent to or 888-978-5296.