Priority Alerts Help Center

About Account Alerts

Questions

What are Account Alerts?

Is there a cost to use Account Alerts?

How secure are Account Alerts?

When I receive an alert, how can I be sure it is from FNBO Direct?

Is special software required to use Account Alerts?

Can I reply to an alert?

What should I do if I do not receive an alert?

Can the bank terminate my ability to receive Account Alerts?

Answers

  • What are Account Alerts?

    Account Alerts are a free service sent via email notifying you about important account information and activity. You can sign up to receive Account Alerts when deposits have been received, when your payments have posted and more. Just select the alerts that are right for you.

  • Is there a cost to use Account Alerts?

    No, the Account Alerts service is absolutely FREE to FNBO Direct online customers.

  • How secure are Account Alerts?

    Alerts are sent to your email address via unsecured email. For that reason, we do not send confidential or personal information within the alert message.

  • When I receive an alert, how can I be sure it is from FNBO Direct?

    FNBO Direct will display your first and last name with the last four digits of your account number in each email alert that comes from us. Additionally, FNBO Direct e-mails will only come from the addresses listed below:

    service@FNBODirect.com

    email@email.fnbodirect.com

  • Is special software required to use Account Alerts?

    No, all you need to receive the alerts is a valid email address.

  • Can I reply to an alert?

    We ask that you please do not reply to the alert emails. If you have questions about the email or the Account Alerts service, please go to the Contact Us section after logging in to your account and use the secure email function located there.

  • What should I do if I do not receive an alert?

    If you have not received an alert, go to the ”Manage Account Alerts” page on the “Accounts” tab to view all of the alerts you have set up on your accounts. If there is an alert on your list that you have not received, please check your spam or deleted files. If you have any questions or concerns about alerts, Contact Us via the secure email function after logging in to your FNBO Direct Account.

  • Can the bank terminate my ability to receive Account Alerts?

    Yes, the Account Alert service and/or your ability to receive Account Alerts can be terminated. As stated in the Account Alerts agreement, FNBO Direct reserves the right to terminate or change its Account Alert without prior notice to you. Please review the Alert Agreement on the Accounts tab page for additional information.

Setting Alerts

Questions

How do I sign up for Account Alerts?

Can I receive alerts on all of my FNBO Direct accounts?

Can I choose which alerts I want for each of my accounts?

How do I set up, change, or delete the alerts I have already set up?

How do I change the email address(es) for my alerts?

Answers

Account Alerts

Questions

What alerts are available for my Online Savings Account?

What alerts are available for my Online Checking Account?

What alerts are available for my CDs?

How do I set up, change, or delete the alerts I have already set up?

How do I change the email address(es) for my alerts?

Answers

  • What alerts are available for my Online Savings Account?

    You can choose any or all of the Account Alerts below for your Online Checking Account:

    Balance Update
    You can set this alert to notify you when the Current Balance on your Online Checking Account falls below a dollar amount that you specify when you set up the alert.

    Deposit Received
    You will be notified when a deposit has posted to your account and the amount of the deposit.

  • What alerts are available for my Online BillPay Account?

    You can choose any or all of the Account Alerts below for your Online BillPay Account:

    Balance Update
    You can set this alert to notify you when the Current Balance on your Online BillPay Account falls below a dollar amount that you specify when you set up the alert.

    Deposit Received
    You will be notified when a deposit has posted to your account and the amount of the deposit.

    Nearing Potential Overdraft
    You can set this alert to notify you when the Available Balance on your Online Checking account, which may include any lines of credit or overdraft protection, falls below a dollar amount that you specify when you set up the alert.

  • What alerts are available for my CDs?

    You can choose any or all of the Account Alerts below for your CD account(s):

    Maturity Date
    You'll be notified 10 business days before your Certificate of Deposit matures.

    Interest Paid
    You'll be notified when interest is paid to your Certificate of Deposit.

  • Can I respond to the Maturity Date email with instructions for handling my CD?

    This alert is just a reminder and should not be replied to. For your convenience, your FNBO Direct CD is set to automatically renew upon maturity. If you would like to renew it for the same terms, we do not need to hear from you. We will automatically roll your CD into the same term at the current rate after the 10 day maturity window. If you would like to roll your CD into different terms or move it into any of your other FNBO Direct accounts, log in and use the secure message center under “Contact Us.”

  • What alerts are available for my credit card account?

    You can choose any or all of the Account Alerts below for your credit card account:

    Statement Information Available
    You'll be notified when your statement information is available to view online. If your account includes a rewards program, your Rewards Points will also be included. Paper statements will continue to be mailed to you. If you'd like to stop receiving paper statements, sign up for Paperless Statements. To enroll in Paperless Statements select “Enroll in Paperless Statements” option on the “Accounts” tab.

    Payment Due
    You can set this alert to notify you 5-15 business days before your credit card payment is due.

    Payment Posted
    You'll be notified when your credit card payment has posted to your account. If multiple payments are received the same day, the payments will be totaled and sent within one alert.

    Payment Not Posted
    You'll be notified when your credit card payment has not posted to your account by the first business day after your payment due date.

    Nearing Credit Limit
    You can set this alert to notify you when your credit card balance is within a certain dollar amount of your credit limit.

    Credit Limit Exceeded
    You can set this alert to notify you when you have exceeded your credit limit.

    Credit Posted
    You'll be notified when a credit posts to your credit card account.

    Purchase Exceeds Set Amount
    You can set this alert to notify you when a purchase exceeds an amount you specify.

    Daily Balance
    You can set this alert to notify you daily with your current balance. This will be the previous business day's balance and does not include current day transactions or items that have not permanently posted to the account.

    Pending Credit Card Payment
    You can set this alert to notify you when a preauthorized payment is scheduled on your account. This alert will include the payment scheduled date and dollar amount to be posted.